Flexible pricing packages

Choose the perfect package for your business with flexible pricing packages. Contact me to talk about a custom package or to make sure we are good fit!

Q: What is the difference between a “Maintenance” Package and “Maintenance and Hosting” Package? 

A: Maintenance packages are for maintaining updates and troubleshooting your WordPress website.  Click here to read more about hosting.

WordPress Maintenance (1)
WordPress Hosting and Maintenance (1)

What you can expect from our services:

Daily Backups

Backups kept offsite for 40 days.  You may choose to keep a longer history of backups. People can be malicious and computers can be wonky. Any website can inexplicably crash or be infected by a virus. Backups are essential for preventing a catastrophic loss of your website.

Plugin Optimization

Basic cleanup and installation of plugins including optimizing settings and replacement reccomendations for abandoned plugins.

Setup of Google Analytics, Google Search Console, and Google Page Insights

Monitor your page speed and visitors through Google.  Even if you aren’t ready to use the data, the data will be there for when you are!

Initial setup of a Privacy Policy and Disclosure

I will create a disclosure page for your website.  Note: I am not a lawyer and cannot guarantee the legality of the policy.  Please have your own lawyer read over the information.

License for Premium Plugins and Themes

For the life of your contract, you will have access to the Divi theme (or Divi builder plugin), Divi Hello Bars, Divi Overlay popups, Monarch Social Share Plugin, and Bloom Lead (email) collection, and more!  Initial setup included.

Security & Security Scanning and Monitoring

We will monitor your site and scan it weekly for known hacks and vulnerabilities. In addition we will implement security measures to prevent brute force attacks and spam comments.

Database optimization

WordPress runs on a database, and in order for your site to be as fast as possible, the database requires regular maintenance. We “optimize” and “repair” your database on a regular basis to help ensure optimal performance and reduce the occurrence of crashes.

Initial setup of Cookie Notifications

In order to comply with EU laws on notifying website visitors of the use of website cookies, I will install a simple popup that visitors will click to acknowledge the use of cookies.  Note: I am not a lawyer and cannot guarantee the legality of the policy.  Please have your own lawyer read over the information.

Uptime Monitoring

Every 5 minutes, 24 hours a day, 7 days a week. We are instantly notified if your website goes offline with our WordPress uptime monitoring. We’ll look into why and get started on a fix as quickly as possible.

Plugin and Theme Updates

Managed theme and plugin updates to keep your website running smoothly and securely.

Peace of Mind

Your website is just taken care of.  You get to add all the amazing content without the worry about the tech.  

Monthly Reports

An easy to read monthly report summarizing what work has been done on your website.

Tutorials and Tips

You will get a client portal with tutorials and tips on working with your website, SEO tips, newsletter tips, and more!

Personal Tech Guru

You have a trusted tech guru who already knows your website!  Need something changed?  Formatting issues?  No need to pay for the extra time for someone to learn the ins and outs of your site – I already know it!

WORDPRESS
MAINTENANCE
PACKAGES
Don’t let your website drag you down!

FAQ & TERMS OF USE

Can I host with you but not have the maintenance plan?
At this time no.  If you are going to be on my server I want to make sure the website is maintained adequately for security and updates.  If you want to host separately, I recommend Big Scoots hosting (affiliate link – see full disclosure here).
What do I need to know if you are doing maintenance of my website but not hosting?
If there is a problem with your website servers or your website goes down because a server-side problem, I may be unable to investigate this problem for you.  You will be the point of contact with your host.  I also may be unable to provide file changes at the server level.  You will need to contact your host for these changes.
How often do you run updates?
I check all sites at a minimum weekly (more often daily). If there is an important update to prevent security issues, we will address those right away. I often wait a week or two before implementing major WordPress or theme updates so that all the bugs get ironed out first.
Support Time Availability
Shelley Tomich with Pitch Clips is available during regular business hours for communication (M-F, 7am-3pm EST).  I do go on vacation from time to time and sometimes put my phone down to be with family.  I will respond to you in a timely manner to take care of the issue on your site.  Most requests will be addressed within 24 hours.  If there will be a delay, it will be communicated. I understand the importance of having a working website and the panic it can cause when things aren’t working right.
What is NOT included in the website maintenance and hosting plan and must be purchased separately?
  • Creation and formatting of images for your site.
  • Creation and formatting of pages for your site.
  • Creation and formatting of posts for your site.
  • Changing design elements of your site including menus, links, sidebars, fonts, etc.
  • Setting up and formatting email collection forms.
  • Setting up and maintaining your email list.
  • Setting up an e-commerce platform.
  • Loading or formatting of e-commerce products.
  • Interpretation of Google Analytics or Google Page Speed Insights
  • SEO Optimization (recommendations can be made but work requires additional fee).
For the plans that include monthly site edit time, does the time rollover?
Your design edit time starts on the 1st of each month.  Monthly time credits accrue for 3 months (expiring on the last day of the 3rd month).  The design credit time will be pro-rated the first month.  Additional time will be billed at the plan’s hourly rate.

Examples:

1. Joe signs up August 1 for a plan that includes 30 minutes of design time/month. Credits are in effect starting August 1.  He doesn’t need design work done until November 10.  At this point he has 90 minutes of design time available.  (30 from September, 30 from October, and 30 from November).  His August credits expired October 31. Joe uses 60 minutes in November.  The oldest credits will be used first.  Joe how now used his 30 from September and his 30 from October.  His 30 from November will roll over.

2.  Sammi signs up August 15 for a plan that includes 30 minutes of design time/month.  Credits are in effect starting August 15 at a prorated 15 minutes for August.  Sammi needs 40 minutes of design time in September.  Her 15 minutes from August are used and 25 minutes from September are used.  5 minutes will roll over.

What is the cost for additional work beyond the scope of the maintenance plan?
Without a maintenance plan, my hourly rate is $50/hour.  See pricing structures above for discounted rates for maintenance clients.
What is your return and refund policy?
Due to the nature of the virtual service, once initial setup has been completed (usually within 3 business days of purchase), there will be no refunds or pro-rated refunds of services offered.
What happens if I do not want to continue the maintenance plan?
If you decide to discontinue services, I will make a backup of your site and give it to you.  In addition, if you are hosting with me, you will have CPanel access for 30 days after the contract expiration date.  After 30 days, your website will be deleted from our servers and access will no longer be available. I will continue to keep a backup of your site from the time the contract ends.  Should you wish to come back to my services, I can only guarantee information up to that point.
Can I pay monthly instead of yearly?
Yes you can, but the cost will be 10% higher.  This is to protect my time in setting up your website and keeping it maintained.  Should you decide to leave my hosting and/or maintenance services, understand there will be no prorated refunds of any kind.  All remaining design time will be immediately forfeited. I will make a backup of your site and give it to you.  In addition, if you are hosting with me, you will have CPanel access for 30 days after the contract expiration date.  After 30 days, your website will be deleted from our servers and access will no longer be available. I will continue to keep a backup of your site from the time the contract ends.  Should you wish to come back to my services, I can only guarantee information up to that point.
Does this include any premium plugins?
The installation and setup is not free, but I have developer license for the following plugins/themes which you may use under my license as long as you are doing maintenance with me.  If you ask me to do formatting for your website, I will most likely use the Divi builder plugin if you do not use the Divi theme.  *Note: Not all plugins have a developers license and you may need to purchase a license per site.

 

  • Divi Theme or Divi Builder – a WYSIWYG (What you see is what you get) builder for easy building of fancy websites.
  • Divi Booster – more customization for your divi website.
  • Monarch social share – social share buttons for your website and posts.
  • Bloom forms – create beautiful forms for collecting leads – integrates with most email marketing services.
  • Divi Overlays – create lightbox mini-window popups for anything!  Click on an image and have contact forms popup.  Popup pricing.  The sky is the limit.
  • Divi Bars – create a hello bar at the top of bottom of a website.
  • WP Rocket – premium caching plugin.
Do you do full WordPress Website creations?

Yes but I do them on a case by case basis.   Most websites I have completed in the past were between $500-$1000 and included transfer of blog posts, set up of static front page, contact page, blogroll page, disclosure and terms page, and migration of blog posts.  Contact me for more information.  

Can you go into the details of hosting?
Background Information

A website is simply a series of files that a browser computes as an interactive site.  A “host” is the computer that your website files live on.  When someone visits your site, your domain name (www.site.com) says “go to this host and get those files!”

Obviously you don’t want your computer to be a host – can you imagine if your site went down every time your battery died?  Instead, we hire super computing companies to host our files.  This helps with speed of delivery and uptime (the amount of time your website is accessible to the world).

Popular hosing companies you may have heard of include: GoDaddy, BlueHost, BigScoots, WPEngine, Siteground, and Flywheel (to name a few).  You can absolutely choose one of these companies to go to on your own (though please let me give you my recommendations for which to choose!).

Why buy reseller hosting?

What I am I selling is called “reseller hosting.”  I don’t physically host your website at my house.  Instead, I buy a huge block of server space from a hosting company, and resell it to my clients in smaller pieces.

What do you get from this instead of buying on your own?  In most cases, I can offer a more premium product (faster, larger RAM and hard drive) at a smaller cost to you.

What do I get from doing this?  I’m a TpT seller just like you.  But my hobby is web design and coding!  This stuff is FUN to me.  So I get paid to do my hobby and it helps offset the costs I incur for my own TpT business websites.

Limits?

You may have noticed the fine print on the pricing tables that say: This hosting plans are for websites with up to 10,000 views a month and under 3GB in size.  See FAQ for more information.  Contact me if your site has more traffic or is much larger in size.

Most TpT Seller Websites get traffic in the under 10,000/month category.  If you get more THAT IS AWESOME!!!!  But that means that you need a slightly bigger plan to accommodate your traffic.  I can help you with that, it just won’t be under my standard Silver plans.  Just reach out to me and I can help!

Other thing to note is I do not offer domain based email.  ([email protected]).  In general you shouldn’t let your host also host your email.  When your site is down, your email is down.  I learned this the hard way.  Instead, pay $5/month for GSuite and have peace of mind forever.  I can help you set it up.

 

 

Can I read more of the fine print?
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